Riverside Cleaning Co. has made a decision to use green chemicals whenever possible. There are circumstances where chemicals used are not considered "green". A full list of chemicals and SDS sheets are kept on file and provided upon client request.
Many clients provide us a key to their building or home. If you don't feel comfortable providing a building key you can provide key card or lockbox access on the day of your cleaning. If you decide to leave a door unlocked the day of your cleaning Riverside Cleaning Co. does not assume any liability.
Yes! We perform background checks on all Riverside Cleaning Co teammates. In addition to background checks we also provide extensive training before assigning teammates to accounts.
We take onboarding very seriously. Learning your expectations and explaining our systems and processes is critical in providing quality service and building a lasting relationship. Below is the onboarding process.
1. Visit your business or home to inspect the space and learn of any customized requests.
2. Review Riverside cleaning procedures and make any requested adjustments.
3. Develop your cleaning schedule and determine facility access.
4. Authorize Riverside work release.
5. Begin cleaning within your desired timeframe.
We provide cleaning reminders 24 hours in advance for residential customers. Cancellations made more than 48 hours in advance can be rescheduled at no cost. Cancellations made less than 48 hours in advance are subject to a cancellation fee if we cannot fill your appointment. Same day cancellations are billed the full amount as we have reserved cleaners specifically for your home and need to keep them gainfully employed.
We do not clean up animal waste, bodily fluids, or human waste. Additionally, if your home has insect infestation (bed bugs, cockroaches, etc) we will not visit your home until extermination has occurred.
For the safety of your electronics we do not apply any chemicals to your computer, tv, or electronic device screens.
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FAQs
Your peace of mind is most important to us
Payment is due the day of the cleaning. We accept all major credit cards, Venmo, and PayPal. We do not accept checks or cash at this time.
Payments Accepted
We send appointment reminders 24 hours in advance of your appointment. Cancellations made 48 hours are subject to a cancellation fee if your time slot cannot be filled. Same day cancellations are billed for the full amount of work.
Cancellation Policy
We have a service guarantee for all of our work. If you are not satisfied please reach out and we will work to resolve your complaint.